ISO/TS 16949:2002

Contents
Page
Forewordvii
Remarksforcertificationviii
Introductionix
0.1Generalix
0.2Processapproachix
0.3RelationshipwithISO9004xi
0.3.1IATFGuidancetoISO/TS16949:2000xi
0.4Compatibilitywithothermanagementsystemsxi
0.5GoalofthisTechnicalSpecificationxii
1Scope1
1.1General1
1.2Application1
2Normativereference2
3Termsanddefinitions2
3.1Termsanddefinitionsfortheautomotiveindustry2
4Qualitymanagementsystem3
4.1Generalrequirements3
4.1.1Generalrequirements—Supplemental4
4.2Documentationrequirements4
4.2.1General4
4.2.2Qualitymanual5
4.2.3Controlofdocuments5
4.2.3.1Engineeringspecifications5
4.2.4Controlofrecords6
4.2.4.1Recordsretention6
5Managementresponsibility6
5.1Managementcommitment6
5.1.1Processefficiency6
5.2Customerfocus7
5.3Qualitypolicy7
5.4Planning7
5.4.1Qualityobjectives7
5.4.1.1Qualityobjectives—Supplemental7
5.4.2Qualitymanagementsystemplanning7
5.5Responsibilityauthorityandcommunication8
5.5.1Responsibilityandauthority8
5.5.1.1Responsibilityforquality8
5.5.2Managementrepresentative8
5.5.2.1Customerrepresentative8
5.5.3Internalcommunication8
5.6Managementreview9
5.6.1General9
5.6.1.1Qualitymanagementsystemperformance9
5.6.2Reviewinput9
5.6.2.1Reviewinput—Supplemental9
5.6.3Reviewoutput10
6Resourcemanagement10
6.1Provisionofresources10
6.2Humanresources10
6.2.1General10
6.2.2Competenceawarenessandtraining10
6.2.2.1Productdesignskills11
6.2.2.2Training11
6.2.2.3Trainingonthejob11
6.2.2.4Employeemotivationandempowerment11
6.3Infrastructure11
6.3.1Plantfacilityandequipmentplanning11
6.3.2Contingencyplans12
6.4Workenvironment12
6.4.1Personnelsafetytoachieveproductquality12
6.4.2Cleanlinessofpremises12
7Productrealization12
7.1Planningofproductrealization12
7.1.1Planningofproductrealization—Supplemental13
7.1.2Acceptancecriteria13
7.1.3Confidentiality13
7.1.4Changecontrol13
7.2Customer-relatedprocesses13
7.2.1Determinationofrequirementsrelatedtotheproduct13
7.2.1.1Customer-designatedspecialcharacteristics14
7.2.2Reviewofrequirementsrelatedtotheproduct14
7.2.2.1Reviewofrequirementsrelatedtotheproduct—Supplemental14
7.2.2.2Organizationmanufacturingfeasibility14
7.2.3Customercommunication14
7.2.3.1Customercommunication—Supplemental15
7.3Designanddevelopment15
7.3.1Designanddevelopmentplanning15
7.3.1.1Multidisciplinaryapproach15
7.3.2Designanddevelopmentinputs15
7.3.2.1Productdesigninput16
7.3.2.2Manufacturingprocessdesigninput16
7.3.2.3Specialcharacteristics16
7.3.3Designanddevelopmentoutputs16
7.3.3.1Productdesignoutputs—Supplemental17
7.3.3.2Manufacturingprocessdesignoutput17
7.3.4Designanddevelopmentreview17
7.3.4.1Monitoring17
7.3.5Designanddevelopmentverification18
7.3.6Designanddevelopmentvalidation18
7.3.6.1Designanddevelopmentvalidation—Supplemental18
7.3.6.2Prototypeprogramme18
7.3.6.3Productapprovalprocess18
7.3.7Controlofdesignanddevelopmentchanges19
7.4Purchasing19
7.4.1Purchasingprocess19
7.4.1.1Regulatoryconformity19
7.4.1.2Supplierqualitymanagementsystemdevelopment19
7.4.1.3Customer-approvedsources19
7.4.2Purchasinginformation20
7.4.3Verificationofpurchasedproduct20
7.4.3.1Incomingproductquality20
7.4.3.2Suppliermonitoring20
7.5Productionandserviceprovision21
7.5.1Controlofproductionandserviceprovision21
7.5.1.1Controlplan21
7.5.1.2Workinstructions21
7.5.1.3Verificationofjobset-ups21
7.5.1.4Preventiveandpredictivemaintenance22
7.5.1.5Managementofproductiontooling22
7.5.1.6Productionscheduling22
7.5.1.7Feedbackofinformationfromservice22
7.5.1.8Serviceagreement


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