-
ISO/IEC 20000-1:2005下载地址
-
如果无法下载文件或下载速度慢,请更换下载地址。
下载地址 下载次数：2512 次》》资料简介
ContentsPage
Foreword.iv
Introductionv
1Scope.1
2Termsanddefinitions.2
3Requirementsforamanagementsystem.3
3.1Managementresponsibility3
3.2Documentationrequirements4
3.3Competenceawarenessandtraining.4
4Planningandimplementingservicemanagement.4
4.1Planservicemanagement(Plan).5
4.2Implementservicemanagementandprovidetheservices(Do)6
4.3Monitoringmeasuringandreviewing(Check)6
4.4Continualimprovement(Act).7
4.4.1Policy.7
4.4.2Managementofimprovements7
4.4.3Activities7
5Planningandimplementingneworchangedservices.7
6Servicedeliveryprocess8
6.1Servicelevelmanagement.8
6.2Servicereporting9
6.3Servicecontinuityandavailabilitymanagement.9
6.4BudgetingandaccountingforITservices10
6.5Capacitymanagement10
6.6Informationsecuritymanagement.10
7Relationshipprocesses11
7.1General11
7.2Businessrelationshipmanagement11
7.3Suppliermanagement12
8Resolutionprocesses.13
8.1Background.13
8.2Incidentmanagement.13
8.3Problemmanagement13
9Controlprocesses14
9.1Configurationmanagement14
9.2Changemanagement14
10Releaseprocess.15
10.1Releasemanagementprocess.15
Bibliography.16
……………………
本站免费提供《ISO/IEC 20000-1:2005》下载，我们己经对《ISO/IEC 20000-1:2005》进行全面的整理检查，以保证您安全的下载《ISO/IEC 20000-1:2005》，如果下载的压缩文件需要密码那就是本站的网址 http://www.xiaozhibei.com，ISO/IEC 20000-1:2005的文件大小为338 KB，本站还有大量关于生产管理,方面的资源提供下载哦，可以多找找。为下次能方便快速的找到本站，记得收藏我们的网址（http://www.xiaozhibei.com）哦！