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Requirementsforproductscanbespecifiedbycustomersorbytheorganizationinanticipationofcustomerrequirementsorbyregulation.Therequirementsforproductsandinsomecasesassociatedprocessescanbecontainedinforexampletechnicalspecificationsproductstandardsprocessstandardscontractualagreementsandregulatoryrequirements.
2.3Qualitymanagementsystemsapproach
Anapproachtodevelopingandimplementingaqualitymanagementsystemconsistsofseveralstepsincludingthefollowing:
a)determiningtheneedsandexpectationsofcustomersandinterestedparties;
b)establishingthequalitypolicyandqualityobjectivesoftheorganization;
c)determiningtheprocessesandresponsibilitiesnecessarytoattainthequalityobjectives;
d)determiningandprovidingtheresources
e)establishingmethodstomeasuretheeffectivenessandefficiencyofeachprocess;
f)applyingthesemeasurestodeterminetheeffectivenessandefficiencyofeachprocess;
g)determiningmeansofpreventingnonconformitiesandeliminatingtheircauses;
h)establishingandapplyingaprocessforcontinualimprovementofthequalitymanagementsystem.
Suchanapproachisalsoapplicabletomaintainingandimprovingandexistingqualitymanagementsystem.
Anorganizationthatadoptstheaboveapproachcreatesconfidenceinthecapabilityofitsprocessesandthequalityofitsproductsandprovidesabasisforcontinualimprovement.Thiscanleadtoincreasedsatisfactionofcustomersandotherinterestedpartiesandtothesuccessoftheorganization.
2.4Theprocessapproach
Anyactivityorsetofactivitiesthatusesresourcestotransforminputstooutputscanbeconsideredasaprocess.
Fororganizationstofunctioneffectivelytheyhavetoidentifyandmanagenumerousinterrelatedandinteractingprocesses.Oftentheoutputfromoneprocesswilldirectlyformtheinputintothenextprocess.Thesystematicidentificationandmanagementoftheprocessesemployedwithinanorganizationandparticularlytheinteractionsbetweensuchprocessesisreferredtoasthe“processapproach.”
TheintentofthisInternationalStandardistoencouragetheadoptionoftheprocessapproachtomanageanorganization.
Figure1illustratestheprocess-basedqualitymanagementsystemdescribedtheISO9000familystandards.Thisillustrationshowsthatinterestedpartiesplayasignificantroleinprovidinginputstotheorganization.Monitoringthesatisfactionofinterestedpartiesrequirestheevaluationofinformationrelatingtotheperceptionofinterestedpartiesastotheextenttowhichtheirneedsandexpectationshavebeenmet.ThemodelshowninFigure1doesnotshowprocessesatadetailedlevel.
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