TL 9000 Quality System Requirements

TheTelecommunicationsindustryserviceprovidersandtheirsuppliersare
committedtomeetingtheexpectationsoftheircustomers.Eachhasstrived
individuallytoaccomplishthisformanyyears.Mostobserversofthe
telecommunicationsindustrywouldagreethatverygoodprogresshasbeenmadein
thetwentiethcentury.Thereisalsoastrongneedhoweverforevengreater
progressintheyearsaheadandthechallengeishowtomakethisareality.
TheQualityExcellenceforSuppliersofTelecommunicationsForumincludesmost
ofthemajorserviceprovidersandtheirsuppliers.Wehavejoinedforcesina
remarkablycooperativeandconstructivespiritandcreatedtheTL9000Handbooks.
Ourgoalfromthebeginninghasbeentodevelopaconsistentsetofqualitysystem
requirementsandmetricswhenimplementedwillhelpprovidetelecommunications
userswithfasterbetterandmorecost-effectiveservices.
TheTL9000QualitySystemRequirementsandTL9000QualitySystemMetrics
Handbookswereproducedbyhavingthebestpeoplefromserviceprovidersand
suppliersworkingtogethertowardacommongoal.Thehandbooksincludean
agreed-uponsetofqualitysystemrequirementsandmetricsthatweredrawnfrom
thebestfeaturesofsimilarmanagementsystemstandardsandthemosteffective
qualitypracticescurrentlybeingusedinthetelecommunicationsindustry.
Asweinthetelecommunicationsindustrytakestepstoensurethatthequalityofour
serviceskeepspacewithchangingtechnologicalopportunitiesinthetwenty-first
centuryalltelecommunicationsusersworldwidewillbenefitfromeverimproving
telecommunicationsproducts.......


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