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Contents
Prefacevii
Acknowledgmentsix
Introductionxi
PARTONESOYOU’REGOINGTOMANAGEPEOPLE1
1.TheRoadtoManagement3
2.StartingOut8
3.BuildingTrustandConfidence15
4.ShowYourAppreciation19
5.BeinganActiveListener22
6.TheNewManager’sJobandPitfallstoAvoid28
7.DealingwithYourSuperiors32
8.ChoosingaManagerialStyleofYourOwn39
9.BuildingTeamSpirit43
PARTTWOTACKLINGYOURNEWDUTIES47
10.ManagingProblemEmployees49
11.HiringandInterviewing56
12.TrainingTeamMembers68
13.ManagingChange:DealingwithResistance75
14.DiscipliningtheEmployee78
15.‘‘OhMyGod!ICan’tFireAnyone!’’87
16.HavingaLegalAwareness96
v
viContents
PARTTHREEWORKINGWITHPEOPLEANDBUILDING
RELATIONSHIPS103
17.NoSecrets105
18.TheHumanResourcesDepartment108
19.TheCurrentStateofLoyalty111
20.IsThereSuchaThingasMotivation?113
21.TheGenerationGap119
PARTFOURJOBDESCRIPTIONSPERFORMANCEAPPRAISALS
ANDSALARYADMINISTRATION123
22.WritingJobDescriptions125
23.DoingPerformanceAppraisals128
24.SalaryAdministration140
PARTFIVEIMPROVINGANDDEVELOPINGYOURSELF145
25.HavingEmotionalIntelligence147
26.DevelopingaPositiveSelf-Image150
27.ManagingYourOwnTime167
28.TheWrittenWord174
29.TheGrapevine178
30.YourBestFriend:Delegation180
31.ASenseofHumor184
32.ManagingParticipatinginandLeadingMeetings188
33.TakingCenterStage:TheRoleofPublicSpeakingin
YourCareer195
PARTSIXTHECOMPLETEPERSON201
34.CopingwithStress203
35.HavingBalanceinYourLife207
36.ATouchofClass210
Conclusion212
Index217
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