Knowledge Management（PPT 33页）

KnowledgeManagement
Definitions
DoyoureallyneedKM?
DoyouneedaCKO?
What’sthestrategy?
Typesofknowledgemanagementsystems
Organizationalchangestoexpect
KMsoftwaretools
TwoKindsofKnowledge
Knowledgeisintangibledynamicanddifficulttomeasurebutwithoutitnoorganizationcansurvive.
Tacit:orunarticulatedknowledgeismorepersonalexperientialcontextspecificandhardtoformalize;isdifficulttocommunicateorsharewithothers;andisgenerallyintheheadsofindividualsandteams.
Explicit:explicitknowledgecaneasilybewrittendownandcodified.
KnowledgeManagement
Themovefromanindustrially-basedeconomytoaknowledgeorinformation-basedoneinthe21stCenturydemandsatop-notchknowledgemanagementsystemtosecureacompetitiveedgeandacapacityforlearning.
KnowledgeManagement
Thenewsourceofwealthisknowledgeandnotlaborlandorfinancialcapital.Itistheintangibleintellectualassetsthatmustbemanaged.
Thekeychallengeoftheknowledge-basedeconomyistofosterinnovation.
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