飞利浦亚明的平衡记分卡与核心流程介绍（PPT 29页）

预审Q4PQA-90ManagementAssessmentPQA-90管理评审
Q22000PQA-90PeerAudit进行PQA-90同行审核Dec.2002PBEAssessmentPBE评审P&YTQMJourney
飞利浦亚明全面质量管理之路Leader
领导Customers
顾客Suppliers
供应商People
人员MANAGEMENTPROCESSPOLICYDEPLOYMENTJul-Oct20001.Followup
corrective
actions
2.Mgt.Audit
&award
certificate
May20001.Actionlist
&followup
2.PeerAudit
3.Applyfor
mgt.audit
Jan-Apr2000Dec19991.Actionlist
&followup
2.Support
evidence
collection
3.Pre-peer
Audit
1.29work
groups
set-up
2.2nd&
3rdself-
assessment
3.Company
-wide
awareness
training1.Launch
PQA
2.Awareness
training
3.SixPQA
teams
set-up
4.Write
Mgt.Briefing
Document
5.1stself-
assessmentAug97-Jul99Aug-Nov1999PQACertificationJourney1.Devi’stwo
timesvisit
2.Actionlist
&followup
3.4thself-
assessment
4.Rewrite
Mgt.Briefing
Document
5.Applyfor
peeraudit
1.5thself-
assessment
2.Actionlist
&followup
3.Friendly
pre-peer
audit
Jun2000

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