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平衡计分卡(PPT 14页)
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- 大小:192 KB
- 语言:简体中文
- 类型:平衡计分卡
- 下载次数:9428次
- 更新时间:10-14 15:59:39
- 名称: 平衡计分卡(PPT 14页)
- 应用平台:|WinXP|Win7|WinAll|
- 资料介绍
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tsfromformal
BaldrigePresidentialorEnergyQuality
AwardSelf-AssessmentsandSiteVisit
Evaluations
Elements:
Timeliness:Extentofcustomer
satisfactionwithtimelinessof
procurementprocessing;planning
activities;andon-goingcommunications
Quality:Extentofcustomersatisfaction
withthequalityofprocurementservices
Communications:Extenttowhich
procurementcommunicatesaccurate
informationwhichimpactsthework
ofmyorganization
85%customersatisfactionratingin1998
(90%in199995%in2000)
CUSTOMERPERSPECTIVEOBJECTIVEMEASURENATIONALTARGETA-7CUSTOMERPERSPECTIVEOBJECTIVEMEASURENATIONALTARGET
(Appropriatetargetswillbenegotiated
betweentheCognizantDOEContracting
Officerandthecontractorpurchasing
organization)
CustomerSatisfaction(Cont.)
OPTIONAL
DataSource:
Real-timeTransactionalSurvey
(ifappropriate)
ElementsMenu:
Schedule
Cost
BestValue
Performanceagainststandard/commitment
OverallSatisfaction
A-8
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