平衡计分卡（PPT 14页）

tsfromformal
BaldrigePresidentialorEnergyQuality
AwardSelf-AssessmentsandSiteVisit
Evaluations
Elements:
Timeliness:Extentofcustomer
satisfactionwithtimelinessof
procurementprocessing;planning
activities;andon-goingcommunications
Quality:Extentofcustomersatisfaction
withthequalityofprocurementservices
Communications:Extenttowhich
procurementcommunicatesaccurate
informationwhichimpactsthework
ofmyorganization
85%customersatisfactionratingin1998
(90%in199995%in2000)
CUSTOMERPERSPECTIVEOBJECTIVEMEASURENATIONALTARGETA-7CUSTOMERPERSPECTIVEOBJECTIVEMEASURENATIONALTARGET
(Appropriatetargetswillbenegotiated
betweentheCognizantDOEContracting
Officerandthecontractorpurchasing
organization)
CustomerSatisfaction(Cont.)
OPTIONAL
DataSource:
Real-timeTransactionalSurvey
(ifappropriate)
ElementsMenu:
Schedule
Cost
BestValue
Performanceagainststandard/commitment
OverallSatisfaction
A-8

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